Usually we have all items in stock. If this is the case it will ship in one to two business days. If we are overwhelmed with business and low on stock it can take as long as 7-10 days for your unit to ship. Depending on where you are located in the country, you can expect any purchase to arrive in roughly one to two weeks.

What forms of payment do you accept?

We accept VISA, MC, DISC, AMEX, DINERS CLUB, ETC.

We also accept cashiers checks, money orders, personal checks (takes 2 weeks to clear), and even Western Union; however WU is quite expensive). Go to the CONTACT US page for information on where to send funds.

Can I pick up a purchase at your plant?

Yes, we only require 24-48hrs notice to be sure your unit is ready for pickup. We are located at 2045 Niagara Falls Blvd. St 13, Niagara Falls, NY 14304 USA

How easy are your systems to use and setup ?

Very easy, we do all the hard work for you!! Every item is individually labeled with numbers to help guide you through the quick setup process. Everything is pre-built and safely packed for shipping. It takes the average adult about 20 minutes to setup. If you need additional help your purchase comes with an instructional video, and phone support. All you need to do is add water and seeds.

How secure is my personal information, and is it shipped discretely?

Very secure. The privacy of our customers is our number one priority. We take EXTREME measures to ensure your information is kept complete CONFIDENTIAL. Your item will be shipped with no identifying labels of any kind.

How much power do these units draw and will I have power spikes ?

They draw about the same amount of power as a refrigerator ($20 a month on average). If your looking to save costs on electricity and reduce the possibility of power spikes then replace your normal incandescent lights with compact fluorescents which draw much less power.

How much plant weight can I grow with your system in a year?

You can grow roughly 15lbs of plant matter yearly with each "Caddy" unit. You can grow roughly 9lbs of plant matter with each "Mini Caddy unit". These figures are based on a 400 watt lighting system and following the instructions for recommended feeding and flowering cycles.

Of course there are many variables such as if your starting from seeds, whether your growing tomatoes, peppers, basil, etc. Basically....A LOT!!!

Do your systems produce much noise or allow for light leakage?

Both the "Caddy" and "Mini-Caddy" contain powerful fans to keep the lighting systems cool. These fans are about as loud as a low level air conditioner. They are not loud or noticeable unless you place your ear up to the fan exhaust. On all our systems there is virtually no light leakage, with the exception of the "Mini-Caddy" on which there is light leakage on either side of the unit. This is unavoidable due to the high cooling requirements, and small size of the system.

I'm a new grower, is phone support available if I need help?

Yes, you can call our TOLL FREE # 1.888.GROW.BOX for full phone support 9am-7pm EST (M-F). We want you to be happy and have GREAT success. If you need help, don't hesitate to ask an expert!

Are there any special room temperature requirements?

Temperature range is 30F-94F.

Almost if not all our competitions grow boxes run very hot and are generally around 18-30F above room temperature inside their systems.

With our innovative inline cooling the inside temperature of the grow cab never gets above 5F above room temperature. Therefore it is safe to run your grow box up to 94 F. Any higher ambient room temperatures could cause damage to your plants depending on what species your growing. However keep in mind that for most grow boxes you need to keep the room temp below 68F to keep from frying plants, so this is one of our many advantages over the competition!

When it comes to cold weather just turn each fan off independently to reach your desired internal temperature.

I'm not sure how to setup my system, can you help?

Yes, you can download the written instructions HERE OR If you have high speed internet access you can download these video HERE OR You can call 1888GROWBOX for additional toll free phone support. (Being Updated Soon)

What sized closet can the Mini Cool Cab or Mini Caddy be used in?

The ambient room temperature for the Mini Cool cab or Mini Caddy can not exceed 95 degrees F. There is a 6 degree F rise in the Mini Caddy, meaning if the outside temperature is 95 degrees F then the inside Mini Caddy the temperature is 101 degree F. ( The Caddy has a 5 degree F rise) Our thermal shut-off switch is set for 105 degrees F (shuts down the lighting). There are many factors that determine the minimum size of the closet/room that you can put the Mini Cool Cab or Mini Caddy in. Heat dissipation of the enclosure (closet/room) material, volume, air flow etc. Remember, as the Caddy or Mini Caddy runs with it's lights on, it is generating heat that is exhausted out.

What's the difference between all your Plug-N-Play Systems?

There are quite a few differences. Go to our comparison chart for details regarding each unit.

Can I Use A 600 Or 1000w Light In My Sunlight Shed?

You should not use a 600 or 1000w light for a few reasons.

1.) It will cause overheating and possibly kill your plants 2.) You will get more out of a 400w light than a 600/1000 since the 400w light can be one inch from your plant growing tips, instead of 10-15" with a 600/1000w bulb. The reason being with a 400w light the glass is cool to the touch, and the closer the light it's exponential how much brighter the bulb actually is. 3.) It pulls less power 4.) It's already overkill for the interior space of your unit. 5.) replacement bulbs are cheaper

Trust us, we'd love to offer a 600 or 1000w system since it would be higher sale prices, but realistically it's not worthwhile, and we want you to be happy and have success.

My Plants Look Sick What Do I Do?

9 times out of 10 plant sickness is due to extreme abuse from not following the directions. There is a video in the video media section that covers a range of topics from insects to pH levels.

You can lslo use the guide below to help identify your problem. Remember your pH should be 6.5-7.0 and you should be following the directions with regards to the nutrients.

You don't have flash installed. Sorry.

How Do You Compare To The Competition?

Due to very high number of complaints about different companies and bad experiences when buying other companies products, we've decided to add this to the FAQ's. We get calls every week asking for tech support on failing products from different competitors, and it is very sad to hear the sob stories.

First, you should check the BBB rating for other companies. Many 'companies' have nice websites, but are a one man garage operation and basically slap systems together with no research and development. When looking at some of these systems we can very easily see multiple design flaws we scratched after numerous tests. We spend over 18 months testing each of our systems prior to putting them into the market. That is why we know WHAT WORKS and WHAT DOESN'T.

Also check the address for their 'business', and you may notice their business address is for their home residence. This means it is a one man operation and your warranty, products, and service will most likely be substandard.

You will also notice we are the only company that provides auto-fill float valves, ultrasonic foggers, ozone generators (safe output levels by the way), 24 hour support, digital conversion ballasts, MH AND HPS BULBS, and countless other add-ons as standard.

We encourage you to check out ALL of our competitors and do YOUR research, so you can come to an educated decision. Once you have all the information in front of you we know we'll come out #1, which is why we are by far the worlds largest manufacturer of turn-key grow boxes.